The Deaf Awareness training was great. We held 2 sessions and the flexibility, professionalism and capability of the trainer allowed us to get a really valuable message across to key staff who will be able to make a real impact with people with hearing impairment.
I myself found several of the points raised enlightening and really grasped that my previous ignorance of the subject, unintentional behaviour and busy-ness would be a real obstacle to communication and I shall adapt accordingly to ensure I help to develop inclusion and grow the understanding needed within my team.
I was also really surprised how quickly I picked up some simple signing and I am keen to investigate further the opportunities for more training for some of those key employees. Thanks to Signature for providing a really useful day.
Chris Carson, Head of Reducing Reoffending at HMP Durham
We want our centres to be accessible and enjoyable for all our customers.
Working with Get Deaf Aware, our employees across four of our shopping centres have been trained to understand, and have the confidence to provide enhanced support for our customers who have hearing loss. We’re now developing our own deaf awareness strategy for all of our centres, as we look at becoming the accessible destination of choice in the UK and create joy for all our customers.
Nicola Hester, Talent Development Manager for intu
The teacher was fantastic. It was a relaxed atmosphere and it really inspired me. I’ve taken from this experience and I love to share signs with other partners who work alongside me at John Lewis.
Every deaf person should be able to have the same level of customer care as hearing people.
I felt incredibly proud to be a part of it and now we’re learning more together every week. It’s a brilliant step forward.
Matthew Chalk at John Lewis
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